Who decides when AI gets it wrong?
“If an agent makes a mistake, who is accountable, and how do you prove it?”
The observation
This is the question everyone who has already deployed AI asks in the executive committee: when a machine decides, who answers? Without a framework, every incident becomes a debate. With a framework, it becomes a handled case. The difference isn't technical: it's organizational.
How we handle this topic
A named owner for every agent
Not a department: a person. Orbit requires an owner and a remediation plan for every agent in production.
An exploitable record of every decision
Every decision is recorded with its context, its output and its result. In case of dispute, we trace the full chain.
Intervention thresholds defined with you
From what level of severity does a human take back control? The rule is decided when things are calm, not during the incident.
A ready evidence pack
For an inspection, an audit or a regulator: logs, indicators and history can be exported.
What it changes for you
- Every incident has an identified owner, not a vague department
- You can demonstrate what happened, and why
- The framework is in place before the problem arises
The limit, stated plainly: Governance works if leadership carries it. A technical framework with no management decision behind it stays a document.
Is your situation specific?
This topic is handled case by case. The assessment frames it around your numbers, not in the abstract.